Frequently asked questions
What buyers ask before ordering parts. If your question is not here, send it to us — technical questions get answered whether or not you buy.
How do I know the part fits my car?
Send us your VIN or registration, or the OEM number of the part you are replacing. We check it against the catalogue and confirm before the order ships. If you are not sure which number you need, a photo of the old part is usually enough.
Where do you ship from?
From the US warehouse closest to your address.
How long does delivery take?
Orders are dispatched within 24 hours and normally arrive in 2 to 8 days, depending on how far you are from the warehouse holding the part. You get a tracking number as soon as it is scanned.
Will I have to pay import duty?
For US addresses, no. The goods are already in the US when they ship, so they are delivered as a domestic parcel. For deliveries outside the US, any duty is charged by your own customs — ask us and we will tell you before you order.
Which payment methods do you accept?
Checkout is completed on a secure hosted payment page. PayPal, credit and debit cards, bank transfer and several regional wallets are accepted. We never see or store your card details.
What if the part is wrong or arrives damaged?
Tell us within 60 days with a photo and we replace it or refund the part price. Unused parts can be returned in their original packaging; damaged or incorrectly sent parts are collected at our cost.